Product Recall Safety Notice: QO™ Plug-on-Neutral Load Center

Safety is our highest priority, and we are working closely with the Consumer Product Safety Commission on this program. While this is a concern, we don’t believe there is an imminent threat. We have only received one report of such a loose connection and no injury or property damage has been reported. 

Free inspection and repair for recalled products shall be provided. 

Note that if you installed your load center (circuit breaker box) before 2020, you are not impacted. 

To find the date of your unit, look at the label on the inside door of the box. Find the date code as shown in the picture below.

If your date code falls between 194871 - 221343, request a free inspection.

Download Recommended Actions for Homeowners to find more information and full product safety notice for homeowners.

Safety is our highest priority, and we are working closely with the Consumer Product Safety Commission on this program. While this is a concern, we don’t believe there is an imminent threat. We have only received one report of such a loose connection and no injury or property damage has been reported.

To see communications shared with homeowners, please click on the homeowners tab.

Note that load centers installed before 2020, are not impacted.

Check the Impacted Catalog/Part Numbers: US and Impacted Catalog/Part Numbers: Canada lists below to find impacted catalog/part numbers.

NOTE: Please do not proceed with any inspections/remediation until your service rate OR quote has been approved. View the Instructions for Utilizing Contractor Documents for next steps.