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Buildings Order Management Specialist

Emplacement(s):
Cavite (CALABARZON (Region IV-A)), Philippines
Catégories:
Customer Satisfaction & Quality
ID demande:
006T7A

Description de poste

The Role: Order Management Administrator – Buildings

We are looking for a Customer Care Specialist which will be responsible for proactively supporting the working relationships with Buildings US Domestic and International account support. They can effectively communicate with customers through live chat/ email / calls to answer inquiries, provide resolution to customers which revolves around (but is not limited to) order status/ order fulfillment, refunds, replacements, pricing, credit processing as requested and a wide variety of customer service concerns.

The Customer Care Specialist will help establish Schneider Electric’s reputation as a company that offers excellent customer support during all pre-sales and after-sales procedures. Customers include not just end-users but also internal Schneider employees to ensure that orders are accurate and delivered on time to the customer’s specifications.

What will you do?

  • Receive and promptly respond to customer queries and investigate customer's challenges, find solutions, and provide feedback
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Document Issues and Resolutions
  • Learn About New Products and Services and relay the information to the customer
  • Assist in developing Customer Service Solutions
  • Identify possible Website Errors reported by customers
  • Mastery of the systems that are used that include but are not limited to: BAAN, iPortal, mySE, PRM,
  • Deescalating customers via email, chat, or phone and finding viable solutions
  • Providing case updates to the customers in a timely manner
  • Provide solutions and approvals for escalated customer inquiries and concerns
  • Report processes and/or policies that need updating
  • Must thrive in a fast-paced environment and be able to stay organized
  • Report any challenges that they encounter to supervisor
  • Assist with the queue volume to reduce abandonment rates
  • To take ownership of user problems and be proactive when dealing with user issues.
  • Strong interpersonal skills are a prerequisite.
  • Ability to work effectively in a dispersed team and individually.
  • Other duties as assigned by management

Qualifications

The Role: Order Management Administrator – Buildings

We are looking for a Customer Care Specialist which will be responsible for proactively supporting the working relationships with Buildings US Domestic and International account support. They can effectively communicate with customers through live chat/ email / calls to answer inquiries, provide resolution to customers which revolves around (but is not limited to) order status/ order fulfillment, refunds, replacements, pricing, credit processing as requested and a wide variety of customer service concerns.

The Customer Care Specialist will help establish Schneider Electric’s reputation as a company that offers excellent customer support during all pre-sales and after-sales procedures. Customers include not just end-users but also internal Schneider employees to ensure that orders are accurate and delivered on time to the customer’s specifications.

What will you do?

  • Receive and promptly respond to customer queries and investigate customer's challenges, find solutions, and provide feedback
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Document Issues and Resolutions
  • Learn About New Products and Services and relay the information to the customer
  • Assist in developing Customer Service Solutions
  • Identify possible Website Errors reported by customers
  • Mastery of the systems that are used that include but are not limited to: BAAN, iPortal, mySE, PRM,
  • Deescalating customers via email, chat, or phone and finding viable solutions
  • Providing case updates to the customers in a timely manner
  • Provide solutions and approvals for escalated customer inquiries and concerns
  • Report processes and/or policies that need updating
  • Must thrive in a fast-paced environment and be able to stay organized
  • Report any challenges that they encounter to supervisor
  • Assist with the queue volume to reduce abandonment rates
  • To take ownership of user problems and be proactive when dealing with user issues.
  • Strong interpersonal skills are a prerequisite.
  • Ability to work effectively in a dispersed team and individually.
  • Other duties as assigned by management

Schedule: Full-time
Req: 006T7A
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