Bienvenido al sitio web de Schneider Electric

Puede visitar nuestro sitio web en otro país o región, o ir a nuestro sitio web global.

Seleccione su ubicación

Welcome the the Schneider Electric French website. It looks like you are located in the United States, would you like to change your location?

Traduisez en francais

Technical Support Representative

Ubicaciones:
Cavite (CALABARZON (Region IV-A)), Philippines
Categorías:
Customer Satisfaction & Quality
ID de solicitud:
006NY3

Descripción del trabajo

https://youtu.be/NlLJMv1Y7Hk

 

 
The Technical Support Representative (TSR) will (be): 
Responsible for nsuring a high level of Customer Satisfaction.  
Provide customers with post-sales Technical Support for APC’s core product line and advise potential
and existing customers on product selection. 
Will require an understanding of system availability concepts and APC’s solutions for providing uptime. 
TSR’s are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet deadlines with minimal supervision.  
Provides post-sales Technical Support via the phone. Ensures every interaction creates the optimal customer experience. 
Assists potential customer with product selection and configuration. Identifies and routes large opportunities to sales teams for follow up and closure.

Qualifications

Bachelor's/College Degree in Engineering (Others), Computer Science/Information Technology, Business Studies/Administration/Management or equivalent. 
Support experience, Strong problem solving skills, Technical aptitude. 
At least 2 year(s) of working experience in the related field is required for this position. 
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Customer Service - General or equivalent.
Experience working as a Technical Support / Helpdesk / Service Desk in a Shared Services or BPO MNC company is a plus

Schedule: Full-time
Req: 006NY3
<!-- Start SmartBanner configuration --> <meta name="smartbanner:title" content="mySchneider"> <meta name="smartbanner:author" content="Schneider Electric SA"> <meta name="smartbanner:price" content="Gratis"> <meta name="smartbanner:price-suffix-apple" content=" - On the App Store"> <meta name="smartbanner:price-suffix-google" content=" - Google Play"> <meta name="smartbanner:icon-apple" content="//lh3.googleusercontent.com/lAVirntKlp63vbntUZvOkMvZI8fE4rIoA5Lwif9M09VxzFhcWE21sTDYqJqOqIPqg4m4=w300-rw"> <meta name="smartbanner:icon-google" content="//lh3.googleusercontent.com/lAVirntKlp63vbntUZvOkMvZI8fE4rIoA5Lwif9M09VxzFhcWE21sTDYqJqOqIPqg4m4=w300-rw"> <meta name="smartbanner:button" content="Ver"> <meta name="smartbanner:button-url-apple" content="http://m.onelink.me/e5bff3e5"> <meta name="smartbanner:button-url-google" content="https://app.appsflyer.com/com.schneider.qrcode.tocase?pid=Web&c=Smart_app_bannerAR"> <meta name="smartbanner:enabled-platforms" content="android"> <!-- End SmartBanner configuration --> <link rel="stylesheet" href="[PublicationUrl]/assets-re1/css/smartbanner.min.css" /> <script type="text/javascript" src="[PublicationUrl]/assets-re1/js/smartbanner.min.js"></script>
<script> $(document).ready(function() { $('head').append('<meta name="apple-itunes-app" content="app-id=714825126">'); }); </script>

Chat

¿Tiene alguna pregunta o necesita ayuda? Estamos aquí para ayudarlo.