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ION Enterprise 5.0: "ERROR: (-1) Starting SQL Server..."

Published date: 14 May 2020

Issue
The following error messages appear when you install (or upgrade to) ION Enterprise 5.0:
- ERROR: (-1) Starting SQL Server Service MSSQL$ION

- ERROR: (-1) Setting SQLAgent$ION startup type to automatic

- ERROR: (-1) Starting SQL Server Agent Service SQLAgent$ION

Finally, you are prompted with the following message:

The installation or upgrade of SQL Server Data Engine did not complete successfully. ION Enterprise will not function properly until this software has been properly installed. Please contact Power Measurement technical support.

Product Line    
IONE 5.0

Cause
This happens if you try installing the software through Terminal Services.

Resolution
You need to install ION Enterprise directly on the machine.

 

 


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