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Client workstation's failure to resolve ION Enterprise server host name results in failed client installation

Published date: 19 May 2020

From the computer attempting to install an ION Enterprise Client on, the following symptoms are present:
- Pinging the Primary server's IP address works while pinging the computer name fails.
- The client computer cannot resolve the Primary server's computer name either.(ie: \\<computer_name> does not work)

Product Line
IONE 5.x
IONE 6.x


In cases where the ION Enterprise server and Client are located on a public or separate network, you may not be able to see the server by computer name. In this case, use the Enable LMHOSTS Lookup parameter in the TCP/IP network settings of the client.

  1. Edit the LMHOSTS.SAM found in Windows\System32\Drivers\etc. (Instructions are in the file)
    For example at the bottom of this file add the following line: <Computer_name of ION Enterprise server>
    You will of course provide the actual IP address of the server and replace <Computer_name of ION Enterprise server> with the actual computer name.
  2. Go to Network and Dial-Up Connections -> Local Area Connection -> Properties.
  3. Open the properties for the TCP/IP protocol and go to the Advanced WINS configuration.
  4. Check the Enable LMHOSTS lookup and then import the LMHOSTS.SAM file.

Note: this will only work if the IP addresses are static.

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