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Unable to set the Mask and the Gateway settings from the front display of the Series 800 Power Meter (PM800) with a PM8ECC installed.

Published date: 19 May 2020

The Ethernet mask and the gateway cannot be configured from the front panel.

PM800 Series Meter Series 800 with PM8ECC

When configuring the first Octet of the TCP/IP address from the front panel display of the Series 800 Power Meter (PM800) with a PM8ECC installed, if the first octet (most significant) is configured with a number less than 16 then the mask and gateway configuration screens never appear.  This issue occurs only in version 10.600 PM800 meter firmware. Version 10.600 was the first firmware release that supported the PM8ECC.

Note: This issue does not occur when using the IE browser to configure the IP address.

This issue was resolved in version 10.820 PM800 OS firmware or higher. If currently installed firmware is V10.600  and less than V10.820 download the latest firmware to correct this issue.
Access to firmware upgrade instructions, including a how-to video and a link to the latest firmware can be found at:

If only the firmware is required, it can be downloaded directly from:

Or alternatively,

1) Using a internet browser navigate to /> 2) select Support, then Download Center from the Green menu bar
3) type "PM800 Series V12.500 Firmware" into the search bar and click on the Search button
4) click on the "PM800 Series V12.500 Firmware" link presented in the search results
5) click on the Download button to start the download and save the file

Note: Also by entering only PM800 and/or keyword search criteria into the search bar, you be find wide variety of PM800 related documents.

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