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How do I reset my Wiser system password on

Published date: 05 June 2020

Customer has lost his username or password.  He/she would like to reset it.

Product Line:
Wiser Home Management System per-2017 US model only

Residential customer

Customer lost or forgot username or password.

The username and password recovery can be executed by the Wiser User or by Wiser Customer Care Agent.

On, if a sign-in attempt fails, then then the webpage will show a "Login Help" link below the Login button.  This link will take the user to a page that will allow the user to initiate a password reset.

Wiser Customer Service can also trigger a password reset.  A new temporary password and login instructions will be emailed to the end-user.

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