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Search FAQs

Why does Wiser Air thermostat require a secure Wi-Fi connection?

Issue:
Why does Wiser Air thermostat United States and Canada model require a secure Wi-Fi connection?
Wiser Air will not connect to a Wi-Fi network that is not protected by a password.   When setting up a Wiser Air thermostat, it will detect Wi-Fi networks and ask the user to input Wi-Fi password.  If one tries to skip the password entry, Wiser Air will report an error message that the password is an invalid length.

Product Line:
Wiser Air Thermostat United States and Canada model

Environment:
United States and Canada

Resolution:
Schneider Electric places a strong emphasis on the security of the Wiser Air Thermostat.  As such, Schneider Electric requires that Wiser Air connect to a password-protected network with a minimum Wi-Fi security of WPA Personal. WPA Personal or WPA2 Personal Wi-Fi security is required.  WEP (an insecure legacy Wi-Fi security method) is not supported.
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Range:
Wiser Air

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Range:
Wiser Air