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Diagnostics Viewer Does Not Show Log Inserter

Published date: 10 June 2020

Issue
In Diagnostics Viewer  the Log Inserter is missing in the tree under Service Diagnostics section:

          

Product Line
Power Monitoring Expert (PME) - any version

Environment
Diagnostics Viewer

Cause
In Services, the state of Log Inserter is shown as 'running'.  However, the service is unresponsive and no recent data has been uploaded to database.

Resolution
Restart the Log Inserter service.  After re-opening Diagnostics Viewer, Log Inserter is seen in the tree structure.

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