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What does A-17 mean on the remote keypad display?

Published date: 23 March 2020

Issue:
The customer has a remote keypad attached to the drive and the display shows A-17.

Product Line:
ATV312 ATV320

Environment:
All serial numbers, all model numbers

Cause:
Customer has "A-17" on the remote keypad, and he can't access any of the menus.

Resolution:
•  A button has been held down for more than 10 seconds.
• The keypad is disconnected.
• The "keypad" wakes up when a button is pressed.

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