Issue
Upon closing the mechanical bypass switch on a Galaxy 3500 UPS, the Network Management Card 2 (AP9630/30CH & AP9631/31CH) will report an "Internal Mechnical Bypass" alarm, which is expected. A user may also see "The External Switch Gear Q003 has closed" in the event log.
Product Line
- UPS Network Management Card 2
- AP9630/30CH, AP9631/31CH
- MGE Galaxy 3500 3ph UPS
- All models
- All models
- All serial numbers
- All sumx application firmware versions for NMC2
Cause
This is an erroneous alarm and will be fixed in a future firmware release.
Resolution
If you're experiencing these erroneous messages, upgrade your Network Management Card 2 firmware, when available. A release that fixes this issue is still to be determined.