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Support and Maintenance Senior Manager

Location(s):
Egypt
Categorie(s):
Schneider Electric
Req ID:
006EF5

Job Description

            

  • Oversee the 14 DCCs project in Egypt in terms of After Sales Support and Maintenance including cost, time constraints, internal and external staffing, and software technology.

  • Oversee support & maintenance contracts of varying magnitude within MEA Zone in terms of complexity, cost, time constraints, internal and external staffing, and software technology

  • Provide proposal and business development support as needed

  • Provide direction to After Sales Support staff assigned to the different activities including, but not limited to assignment of individual responsibilities, tasks, and technical / commercial functions.

  • Provide leadership and coaching to Support team members within the Support organization including mentoring junior engineers and technical leads and reporting on support portfolio performance to RSC leader

  • Provide high level communication internally to Schneider Electric and across the client organization including attending and presenting at project follow up meetings and steering committees.

  • Perform administrative tasks including but not limited to Services and Maintenance opportunities & backlog status reporting, budget management, financial forecasting and reporting, Services resource management, scope and change management program, risk/issue reporting and mitigation.

  • Manage client expectations, build, maintain, and grow client relationships. Be the trusted advisor to our clients throughout the lifecycle of Support and Maintenance contracts

  • Provide input for departmental strategies, processes, and procedures, as well as assist in the implementation of internal projects of all types

  • Grow catalog of services provided to customers
  • Develops and leads process improvement initiatives


Qualifications


  • A BS/MS degree in Computer Science, IT or Engineering (or related field with computer emphasis)

  • Strong ability to implement continuous improvement

  • Strong interpersonal, written, and oral communication skills

  • Proven skills in client relationship management

  • Experience working with subcontractors (including off-shore), and other offices in different time zones

  • Strong ability to manage multiple support & maintenance contracts

  • 5 - 7 years of experience in client facing leadership role a plus

  • 5 + years of implementing or supporting software projects

  • Experience in support of utility engineering software solutions such as Outage Management Systems (OMS), SCADA, and/or Distribution Management Systems (DMS) is a strong plus


    Schedule: Full-time
    Req: 006EF5
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