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Technical Support Engineer

Le Siege (Casablanca), Morocco
Req ID:

Job Description

Task and Responsibilities

  • Product & Application support primarily on complex HMI \ SCADA AVEVA portfolio.
  • Analysis, diagnosis and resolution of problems related to AVEVA software products or their integration with other industrial and / or management systems.
  • Create material (Technotes, videos, presentations…) that illustrate the best practices for using the products
  • Support the implementation of the product and their integration
  • Support strategic customers, as a technical reference that ensures the best implementation of AVEVA e solutions
  • Perform assessment of the installed AVEVA software to optimize its performance or to propose and manage migration or extension plans.
  • Trips are planned throughout the country (about 20%) to Wonderware customers or abroad (occasional) for training activities.
  • The position mainly interfaces with the following groups:
    • (External Interfaces): End user customers such as software specialists or department management (IT, operation, manufacturing,), systems integrators
    • (Internal interfaces): technical support engineers, sales management (when the problem impacts the sale), presales consultants


  • Ideally, the candidate has gained experience in industrial systems integrators, development teams of machine builders or end customers in the manufacturing / infrastructure field.
  • Alternatively, he covered technical support or consultancy roles at other companies producing HMI \ SCADA platforms (AVEVA / Wonderware, Siemens, Copadata, Rockwell, Inductive Automation, General electric)
  • Industrial Technical Diploma or Engineering Degree
  • 5 years of experience as a systems integrator, developer of software projects in the industrial field, with reference to HMI \ SCADA applications
  • Proven experience in the use of market HMI \ SCADA development platforms (for example: Wonderware InTouch \ System Platform, Siemens WinCC, Zenon, iFix, etc....). Preference will be given to people with experience with Wonderware software
  • Proven practical experience with .NET Framework and MS SQL Server relational databases

Will complete the profile 

  • Technical support experience
  • Excellent ability to relate to customers
  • VMWare or HyperV virtualization platforms
  • PLC programming
  • Use of network diagnostic systems
  • Expertise in Linux operating system and Rasberry platforms and IoT edge devices in general.
  • Management and configuration of TCP \ IP networks
  • Development on IoT platforms, knowledge of MQTT protocol and Web Service interfaces
  • HTML5 \ css skills
  • Good > English knowledge (written and spoken)

Schedule: Full-time
Req: 006U8I
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