Browse FAQs

What can be done if I am having a problem registering my drive on the Drives Startup website?​

Published date: 02 March 2020

Problems registering a product online

Product Line:
All Altivar drives and Altistart soft starts - open and enclosed.

All models and serial numbers


You can send the information to the following email address:
Or click on the Program Support link on the left side of the page on the Startup website and provide details regarding the issue or problem.

NOTE:  This website and program is only available in the US.  This site is NOT supported by the Drive Products Support Group (DPSG).  DPSG can not resolve issues with this site.


Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.