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Field Service Representative (Secure Power)

Bratislava (Bratislavsky kraj), Slovakia
Customer Projects & Services
ID de solicitud:

Descripción del trabajo

Reporting to Field Services Operations Manager, you will provide:

1. Customer Service (60%)

• Represent APC-MGE in dealing with customer concerns

• Travel to customer site as service contract or as circumstances dictate

• Diagnose and repair, to component level, PCB’s and units returned from the assigned region

• Perform site evaluations, scheduled and unscheduled site visits

• Support customers in the installation, modification and repair of APC-MGE products

• Solve Power and UPS problems at customer site

• Interact with customers by phone/face to face depending on the level and type of support required

• Oversee the installation of an APC-MGE product, repair and analyze a failed product or provide customer-site maintenance (such as replacing batteries, fans, etc)

• Provide consultation to end-users in conjunction with sales by promoting and explaining Services as required

• Promote good customer relations

• Interact with end-users to explain the failure mode in detail

• Draft engineering failure analysis reports for customers with guidance from Engineering

• Ensure compliance with all safety policies, practices and procedures at all

2. Management of Third Party (10%)

• Train third party service vendors on new products and act as a primary instructor for all company products

• Qualify third party service centers and support of authorized service centers

3. Training (10%)

• Train customers on equipment operation and maintenance of APC-MGE products

• Monitor the effectiveness of Service training and provide feedback accordingly

4. Reporting (20%)

• Create country failure reports based on site interventions

• Identify and report failure modes encountered when in the field and determine the cause of these failures

• Isolate and rectify equipment installation problems and provide reports on these issues


• Diploma/Bachelor Degree in Electrical Engineering or equivalent

• Qualified Electrical License will be an advantage

• At least 2 - 4 years industry experience including a minimum of 12 months power experience with hands-on working on 415 AC 3 phase and/or 800V dc equipment

• Prior experience on UPS and in Data Centre will be a strong advantage

• Possess Class 3 license will be a plus

• Good working knowledge of Singapore Wiring Standards CP5 (for Singapore)

• Intimate knowledge and experience in diagnosing and repairing electronic circuitry on a component level

• Ability to analyse root cause of problems

• Ability to read, analyze, and interprets technical procedures

• Computer Literate – in particular experience with Windows NT/Novell Netware/Lotus Notes

Schedule: Full-time
Req: 006EF6
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