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Performance Assurance Team Leader

Ubicaciones:
Atlanta (Georgia), United States Birmingham (Alabama), United States
Categorías:
Customer Projects & Services
ID de solicitud:
006O4J

Descripción del trabajo

 
 
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.  
 
Great people make Schneider Electric a great company. 
 
What do you get to do in this position? 
 

Our role of Team Leader works to ensure a positive experience for the client by developing and managing our personnel. In this role you will assist with the execution of daily operations by overseeing staff execution, generating project plans, reviewing and approving estimates and proposals, and staying well informed with the financial performance of the portfolio and forecast. You will be expected to be well informed on the policies of the company and working to ensure your team adheres to these expectations. The location of this position requires being located in the DFW area as regular travel to clients in this portfolio will be expected.

  • Responsible for portfolio of contracted clients
  • Responsible for monthly financial forecast of portfolio
  • Responsible for personnel development, expense reporting, time approval
  • Responsible for site safety of field personnel
  • Ensures complete compliance by team for actions requested
  • Utilize proprietary tools for cost estimating and forecasting
  • Review and approval of estimates and proposals
  • Responsible for process improvement
  • Responsible for task management creation and execution through Asana process flows
  • Complete understanding of Client Services offerings
  • Responsible for financial performance of portfolio
  • Periodically evaluate performance of systems for improvement opportunities
  • Responsible for Client Service audits and accountability
  • Responsible for reporting and presenting performance to upper management
  • Lead, manage, complete, and delegate tasks specific to the client and business
  • Facilitate monthly pipeline reviews with key internal stakeholders to update status
  • Provide ongoing client training, both formal and informal
  • Other duties as assigned

Qualifications

 

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.  
 
This job might be for you if:
 
  • Bachelor of Science or Engineering degree preferred, Bachelor of Arts in Business or Finance acceptable, along with a minimum of 5 years’ experience in service industry with direct customer-interface experience either in sales or client relationship, or equivalent experience
  • Building Automation System experience with understanding of operator knowledge, drawing package understanding, sequence understandings, operational intent, and troubleshooting
  • Understanding of and proficient in project management skills
  • Excellent time management and organization skills
  • Proficient computer experience in Microsoft Office Products particularly Excel, Word, and PowerPoint
  • Proficient using task management programs or knowledge with Asana
  • Excellent interpersonal skills
  • Excellent analytical skills and attention to detail
  • Excellent communication skills both verbal and written
  • Proven track record of providing excellent customer service internally and externally
  • Effective working in team environment
 
 
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers.  
  
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company.  See what our people have to say about working for Schneider Electric.   
 
  
Let us learn about you! Apply today.  
   
You must submit an online application to be considered for any position with us. This position will be posted until filled.  
   
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.  
   
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.  
   
Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  

Schedule: Full-time
Req: 006O4J
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