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Project Manager - Power Systems Division

Maynooth (County Kildare), Ireland
Customer Projects & Services
ID de solicitud:

Descripción del puesto de trabajo

Schneider’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.
Our mission is to be your digital partner for Sustainability and Efficiency.
We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.
We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.

Project Manager - Power Systems Division 
Working within the Schneider Electric Field Services Team, you will lead and maintain ongoing client relationships for recurring MV & LV services during the lifecycle of maintenance contracts, from order entry up to Renewal.
Ensuring effective handover from Sales to Operations, you will lead all customer interaction post order to ensure customer satisfaction and to deliver maintenance contracts safely, on time and within agreed budget. You will be supported by a team of Field Services Engineers on site and will have responsibility for defining the workload plan to follow progress in line with scope of work and until completion.
You will deliver quality customer service in close co-operation with other Schneider Electric teams, taking actions to identify new Service business opportunities for Schneider Electric Ireland.
Key Success Factors
  • Ensure that our internal commitments are delivered / executed with excellence and profitably, and that the customer outcomes are achieved.
  • Maintain constant interactions with customers on contract performance and improving customer experience; ensure that support requests and complaints are handled in a timely manner
  • Timely Project completion with compliance to safety, statutory requirements and good customer satisfaction
  • Anticipate deviations from plans and timelines. Escalate issues at the right time
  • Monitor project profitability / Margin improvement vs as sold
  • Demonstrated soft skills in Negotiations, Change Management & Conflict management conversations with customers
  • Partner with Sales to explore opportunities to expand existing contract and leverage other services to maximize Renewal Rate and to minimize churn rate
Primary duties & responsibilities
  • This is predominantly an office-based role however regular attendance will also be required at customer sites to scope planned services activity and to monitor, control and manage Schneider Electric progress on site.  
  • Lead high level scoping of technical works on site & promote the Company’s service activities to identify and pursue business opportunities with support of the Sales team.
  • Contribute to the formulation of offers for site activities where support is required
  • Contribute to customer training activities
Personal Attributes
  • Excellent interpersonal skills with the ability to engage with customers and employees in a professional manner, both in person and via telephone and with a strong focus on managing customer relationships.
  • Excellent knowledge of health & safety and environmental requirements.
  • Be willing to learn on the job with ability to apply high level engineering knowledge within related disciplines
  • The ability to follow through on commitments to completion while working independently
Education & Skills
  • Bachelor of Science or Engineering degree preferred but could also come from a trade background or could be a Technical Project Management Professional with at least 5 years’ experience delivering new Projects or Recurring Maintenance Contracts. (MV & LV Experience will be a benefit)  
  • Have prior experience working within the electrical industry. Prior experience with an equipment vendor, panel builder, Industrial Site Operations or in electrical contracting is preferred
  • Knowledge of large scale and critical electro-intensive industry and a proven track record of generating or leading related opportunities
  • Excellent analytical skills and attention to detail
  • Excellent communication skills both verbal and written
  • High commitment to the company’s vision and values
  • Effective working in a team environment

Diversity is our heritage and our future. Be a part of it.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture and identity.  We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are always open to a conversation around flexible working. 

Please submit an online application to be considered for any position with us. This position will be posted until filled. 

You know about us, so let us learn about you! Apply today.

Schedule: Full-time
Req: 006ERX
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