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Services Assistant

Ubicación(s):
West Chester (Ohio), United States
Categorías:
Schneider Electric
ID de solicitud:
006OU4

Descripción del puesto de trabajo

Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:https://youtu.be/NlLJMv1Y7Hk.

Great people make Schneider Electric a great company.

At Schneider Electric we want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. Diversity is who we are, how we work and how we grow.

 

The Services Assistant (Customer Service Coordinator) can be described as a key role within the Operations team that assists with the

planning and executing of production projects within the manufacturing plant. This person should have a general

understanding of accounting principles, invoicing procedures, and collection of receivables. They should also

possess good organizational, analytical, and problem resolution skills.

 

Responsibilities include the following:  

-Run Job Cost Inquiry reports to review labor and material applied to projects and ensure that all activity and pricing is correct; remove any discrepancies.

-Set up projects in order management system (Q2C) after receiving turnover package from Order Entry Team. 

-Coordinate production dates with the plant teams and management.

-Review projects weekly with production team to confirm whether or not they were

completed as scheduled or have incurred delays.

-Provide project status updates to internal and external customers with regular communication.

-Process projects for timely invoicing using the order management tool.  

-Analyze profit margin for projects and provide explanation to management for those that do not fall within guidelines.


Qualifications

Qualifications: 

· Bachelors degree in a related field or Applicable Experience

· Experience with Microsoft Office tools (Word, Excel, etc.)

· Professional experience in customer service

· Excellent interpersonal skills

· Proven conflict management skills

· Ability to establish and maintain strong relationships with internal/external resources

· Experience in customer interaction and understanding of customer satisfaction

· Ability to organize and prioritize a variety of short and long term action items

· Strong written and oral presentation skills

· Ability to drive results through cross-functional teams

· Excellent analytical skills

 

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.  We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY. 

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled. 

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


Schedule: Full-time
Req: 006OU4
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