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Firmware Update Issues with Smart-UPS On-Line 1 to 10 kVA

Issue: The firmware update of the UPS may not complete successfully to the versions specified below.

Product Line: Smart-UPS SRT 1 to 10kVA models with IDs specified below

Environment: Affected UPS IDs and firmware versions:
UPS
Series
UPS
ID
Firmware
Version
SRT1010UPS 15.5
SRT1019UPS 15.5
SRT1020UPS 15.8
SRT1021UPS 15.6
SRT1024UPS 15.5
SRT1025UPS 15.5
SRT1043UPS 16.5
SRT1044UPS 16.9
SRT1045UPS 16.6
SRT1046UPS 16.5
SRTL1024UPS 15.5
SRTL1046UPS 16.5
XU1017UPS 15.6
XU1025UPS 15.5
XU1033UPS 15.6
XU1043UPS 16.5
XU1057UPS 16.5
XU1058UPS 16.5

Resolution: The issue has been remediated in the latest firmware. Please do not update the firmware of your UPS to the versions specified above. Instead, update the firmware of your UPS to the latest version available in the following FAQs:

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