This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue
When trying to access the web interface, a message is displayed saying "Someone is already logged in"
All serial numbers
Cause
Depending on the model NMC, there is a certain number of maximum sessions allowed.
Resolution
With NMC1 devices, only one active sessions is supported at a time based on a hierarchy of priority (Serial --> Telnet --> Web). If the web interface displays a message stating someone is already "logged in", it can be cleared by either logging into an interface with a higher priority to end any web sessions that may be open, or to reboot the NMC. NMC2 devices support simultaneous sessions, however if the maximum concurrent user limit is met a reboot will also end active sessions.
When trying to access the web interface, a message is displayed saying "Someone is already logged in"
Product Line
Environment- Web/SNMP Card - AP9606
Devices with an embedded Web/SNMP Card include (but are not limited to): Environmental Monitoring Unit 1 (AP9312TH)
- Network Management Card 1 - AP9617, AP9618, AP9619
Devices with an embedded Network Management Card 1 include (but are not limited to): Metered/Switched Rack PDUs (AP78XX, AP79XX), Rack Automatic Transfer Switches (AP77XX, Environmental Monitoring Units (AP9320, AP9340, Netbotz 200)
- Network Management Card 2 - AP9630/AP9630CH, AP9631/AP9631CH, AP9635/35CH
Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/Switched Rack PDUs (AP84XX, AP86XX, AP88XX, AP89XX), Rack Automatic Transfer Switches (AP44XX), Certain Audio/Video Network Management Enabled products, Smart-UPS Online (SRT).
All serial numbers
Cause
Depending on the model NMC, there is a certain number of maximum sessions allowed.
Resolution
With NMC1 devices, only one active sessions is supported at a time based on a hierarchy of priority (Serial --> Telnet --> Web). If the web interface displays a message stating someone is already "logged in", it can be cleared by either logging into an interface with a higher priority to end any web sessions that may be open, or to reboot the NMC. NMC2 devices support simultaneous sessions, however if the maximum concurrent user limit is met a reboot will also end active sessions.
Released for:Schneider Electric Egypt and North East Africa
