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Data Center Expert | Troubleshooting SNMP Lost Communication to APC Devices

Troubleshooting SNMP communications issues between Data Center Expert and APC Network Management Card Devices.

Product Line
StruxureWare Data Center Expert (DCE)
     - Basic Appliance (AP9465)
     - Standard Appliance (AP9470)
     - Enterprise Appliance (AP9475)
     - Virtual Appliance (AP94VMACT)
StruxureWare Central (SWC)
InfraStruXure Central (ISXC)
APC Network Management Card (AP9617, AP9618, AP9619, AP9630, AP9631, AP9635)

StruxureWare Data Center Expert (all versions)
StruxureWare Central (all versions)
InfraStruXure Central (all versions)
APC Network Management Cards

There are a number of reasons StruxureWare Data Center Expert (DCE) may not be able to communicate with a device.  Lost communication usually occurs due to incorrect SNMP settings or SNMP being blocked on the network between the server and the APC device.


The steps below will help resolve lost communication issues to APC Devices.  For third party devices (includes some APC devices that use alternative NMCs), resolution steps can be found within knowledge base FA381598.  If you do not know if the device is APC or Third-party, proceed below to determine.
Determining if your Device is APC or Third-Party

1) Log into the DCE Desktop Client using an Administrator account.

2) Navigate to the Monitoring perspective (button) and select the device group in the left-pane that contains the device in lost communication.

3) Right-click on the device within the Device View pane (tab).
     - If there is an option for "APC SNMP Device Configuration..." proceed to