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What are the basic troubleshooting steps for the Back-UPS ES model BE350G / BE350G-CN?


What are the basic troubleshooting steps for the Back-UPS ES model BE350G / BE350G-CN?

Product Line:



BE350G, BE350G-CN, All Serial Numbers


During normal operation, you may find your UPS not functioning as expected. This may be due to a malfunction, configuration issue, or the install environment.
This document will assist you with basic troubleshooting steps.

Problem and Possible CauseSolution
The Back-UPS will not turn on
The Back-UPS has not been turned on.Press the POWER ON button.
The Back-UPS is not connected to utility power, there is no utility power available at the wall outlet, or the utility power is experiencing a brownout or over voltage condition.Make sure the power cord is securely connected to the wall outlet, and that there is utility power available at the wall outlet.Where applicable, check that the wall outlet is switched on.
The battery is not connected.Connect the battery. Refer to “Connect the Battery” on page1 of this manual.In the event that the Back-UPS receives no utility power and the battery is connected, a cold-start can be initiated. Press and hold the Power On button until the Back-UPS emits two beeps.
The Back-UPS is on, the Replace Battery LED flashes and the unit emits a constant tone
The battery is disconnected.Refer to the “Connect the Battery” on page1 of the user manual.
Connected equipment loses power