Bienvenue sur le site Web de Schneider Electric

Bienvenue sur notre site Web.

Choisissez un pays ou une région

Welcome the the Schneider Electric French website. It looks like you are located in the United States, would you like to change your location?

Traduisez en francais

SME Accounts Manager

Cavite (CALABARZON (Region IV-A)), Philippines
Customer Satisfaction & Quality
ID demande:

Description de poste

The Role: SME Account Manager


We are looking for experienced SME/Account Manager to help oversee our end to end order fulfillment process for the Philipine Commercial Support


What will you do?

  • Manage the day-to-day operations of a Customer Service/Order Management team so that all enquires are resolved quickly and competently and in a manner which enhances the organization's customer relationships both internal and external. Conduct/Participate in SIM meetings to manage operational workload of the team.
  • Serve as subject matter expert in the order fulfillment process. 
  • Monitor the status of customer service activities to identify problem areas and adapt procedures to improve the overall performance of the team.
  • Analyze customer enquiries to identify recurring user problems, recommend solutions, and to identify areas where customer service can be improved.
  • Develop problem solving guidelines, checklists, or other materials to assist customer service staff to respond to enquiries that are recurring or routine.
  • Lead, direct, evaluate, and develop customer service staff to ensure that the team's resources are used effectively and that work schedules and targets are met. 
  • Provide feedback on annual performance reviews to Operations Managers 
  • Participate in the recruitment of new team members when necessary
  • Perform or execute process standardization, performance improvement plans to achieve KPIs. Conduct RCA and recommend/execute action plans to improve processes and performance.
  • Manage stakeholders and work with functional managers of the processes handled.
  • Manage customer escalations



Who would be successful?

·       At least two years of experience in managing teams in Operations, Support or Shared Services setting

·       Proficiency in MS Office

·       Excellent people and performance management skills

·       Able to manage multiple priorities 

Schedule: Full-time
Req: 006RCP
<script> $(document).ready(function() { $('head').append('<meta name="apple-itunes-app" content="app-id=714825126">'); }); </script>
<!-- Start SmartBanner configuration --> <meta name="smartbanner:title" content="mySchneider"> <meta name="smartbanner:author" content="Schneider Electric SA"> <meta name="smartbanner:price" content="Gratuit"> <meta name="smartbanner:price-suffix-apple" content=" - On the App Store"> <meta name="smartbanner:price-suffix-google" content=" - Google Play"> <meta name="smartbanner:icon-apple" content="//"> <meta name="smartbanner:icon-google" content="//"> <meta name="smartbanner:button" content="Afficher"> <meta name="smartbanner:button-url-apple" content=""> <meta name="smartbanner:button-url-google" content=""> <meta name="smartbanner:enabled-platforms" content="android"> <!-- End SmartBanner configuration --> <link rel="stylesheet" href="[PublicationUrl]/assets-re1/css/smartbanner.min.css" /> <script type="text/javascript" src="[PublicationUrl]/assets-re1/js/smartbanner.min.js"></script>
Pour une meilleure utilisation, nous vous recommandons de mettre à jour votre navigateur en installant la dernière version disponible. Vous bénéficierez, ainsi, des dernières fonctionnalités et technologies utilisées sur ce site.