Issue:
I forgot the login and password to my EcoStruxure Augmented Operator Advisor Manager. Is it possible to reset the login information?
Product Line:
EcoStruxure Augmented Operator Advisor
Resolution:
If you have forgotten your EcoStruxure Augmented Operator Advisor Manager login / password, Technical Support is able to help reset your credentials if you send us the Security.db file found under:
C:\Program Files (x86)\Schneider Electric\EcoStruxure Augmented Operator Advisor\WSF
Please contact Technical Support at customer.services@schneider-electric.com.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Released for: Schneider Electric Hong Kong
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