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Welcome to the Schneider Electric Website

Welcome to our website.

How can the Connected Services Hub help you?

The Connected Services Hub consists of a dedicated team of experts who remotely monitor, troubleshoot and analyse your critical connected assets to help you maximise uptime, improve maintenance and reduce costs.

Key Benefits

24/7 Remote Monitoring

Gain peace of mind, thanks to remote monitoring of critical asset health and operations, at all times, with alerts on any anomaly detected.

Optimised Costs

Reduce maintenance and operational costs while maximising uptime with predictive analytics, proactive technical support and preventive maintenance strategies.

Customised Reports

Get proactive recommendations on your assets and facility operations to support decision-making and ensure process efficiency.

Dedicated Premium Support

Benefit from a single point of contact who remotely overlooks your assets and operations health to provide insights.

Connected Services Hub Commitments

Monitoring and Support

• A single point of contact covering major languages
• Prioritisation of incoming events and alarms
• Remote technical support on assets and operational processes
• On-site intervention on request

Remote Operations

• Application configuration
• Quick response to the incident reported by the system or customer
• Remote asset management: maintain, configure, reboot
• Remote support of Field Services Representative

Predictive Analytics

• Secure data extraction and analysis
• Insights from condition-based monitoring
• Maintenance plans based on asset health
• Personalised reports and recommendations


• Optimising extracted data for peak performance
• Running analytics programs
• Identifying performance indicators
• Delivering reports and monitoring the execution of performance actions

Success Story

"I no longer have to call tech support. We have a [team] that can handle everything for us."
Jeff Gardner, Critical Facility Manager at RSA Alabama

Supported Digital Offers

Get expert recommendations personalised to your installed base

See a sample optimisation report for a chemical plant with insights derived from EcoStruxure Asset Advisor.
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Can’t find what you are looking for?

Reach out to our customer care team to receive more information, technical support, assistance with complaints, and more.
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