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'Connection Timed Out' error when opening Vista or Designer

Published date: 25 July 2018

Product Line
ION Enterprise 6.0
StruxureWare Power Monitoring 7.0.x
Power Monitoring Expert 7.2.x, 8.x

Environment
Vista
Designer
 
Cause
ION Network Router Service may not be running.
 
Resolution
Start the ION Network Router Service.

Note: This is a behavior change for ION Enterprise 6.0. In earlier versions of ION Enterprise, if Vista or Designer were started, and ION Network Router service was not running, the user would have no direct indication that there was a problem. In ION Enterprise 6.0 and later, the user is told via a warning dialog that the attempt by Vista to make a connection to Network Router has timed out.

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