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CM2000 (CM2) datalogs are being reset/disabled when using ION setup

Published date: 21 November 2019

When using ION setup to configure the datalogs for a CM2000 series power meter, it may not send the changes made to the meter. It will instead reset or disable the datalog, or set the number of channels to zero.

Product Line
CM2000 series meter 

Customer wants to configure the datalog on CM2xxx series meters but it does not save changes. 

Configuring the datalog on CM2xxx series meter using ION Setup tool. 

*Warning: Take backups of any files (i.e. datalog files) prior to modifying them. Ensure the backups are in a location that will not be overwritten (i.e. the Desktop). 

This is due to the memory in the CM2000 series meter being maxed out. Lower the number of records and/or channels to resolve this issue. 

If this still doesn't resolve the issue, then try upgrading the firmware on CM2xxx meter by follwing this link: FA221408

After upgrading to the latest firmware, try configuring datalog through ION Setup. 

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