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Welcome to the Schneider Electric Website

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Search FAQs

Why does the Magelis HMI say my password or username is incorrect ?

Issue: 
Immediately after downloading a project to an HMI with password expiration turned on, the HMI will lock out the configured username and password by default.

Product Line: 
XBTGT, XBTGK, XBTGH, HMISTO, HMISTU, HMISCU, HMIGTO, HMIGTU,  HMIGK, iPC

Resolution: 
In Vijeo Designer, if the Password Management feature is turned on, and the passwords are set to expire, after the first download of the application, the password will be invalid. The HMI will report that the username or password is invalid. You must reset the password for the user first before continuing.