Browse FAQs

Power SCADA Operation 9.0 with Advanced Reporting and Dashboards: AR v8.2 or v9.0 CU/SU installation fail at the step ‘Register cumulative update’

Published date: 26 December 2020

On the PSO with AR (Advanced Reporting) machine when applying PME CU’s, installation is failing at the step – ‘Register cumulative update’ with below error in the install log file –
File does not exist: C:\Program Files (x86)\Schneider Electric\Advanced Reporting Module\ Uninst_PowerMonitoringExpertDCEd\InstallInfo.xml

Product Line 
Power SCADA Operation with Advanced Reporting Module with PME v8.2 (CU2 or CU3) and PME v9.0 (CU1, CU2, and SU1)


The Cumulative Update and Security Update installers have a file called that is hardcoded as ‘Uninst_PowerMonitoringExpertDCEd’ in AR installations.  

  1. With a file archiver (7zip, WnRar) unpack the Cumulative Update.exe or the Security Update.exe 
  2. Open the file located at CU2 or SU1\Product\Setup\BrokerFragments with an XML editor 
  3. At line 31, remove the DCEd from the entry <inValue>@globalProgramFileFolder/@\Uninst_PowerMonitoringExpertDCEd</inValue> 
  4. It will be:  <inValue>@globalProgramFileFolder/@\Uninst_PowerMonitoringExpert</inValue> (see attachments) 
  5. Save the file and run the Setup.exe from the Setup folder to proceed with the installation

Additional Note
This issue fixed from PME 2020 CU1 onwards.

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.