Browse FAQs

Power SCADA Operation PSO 9.0 with Advanced Reporting and Dashboards: PME v8.2 or v9.0 CU installation fail at the step ‘Register cumulative update’.

Published date: 28 February 2020

Issue
On the PSO with AR machine when applying PME CU’s, installation is failing at the step – ‘Register cumulative update’ with below error in the install log file –
File does not exist: C:\Program Files (x86)\Schneider Electric\Advanced Reporting Module\ Uninst_PowerMonitoringExpertDCEd\InstallInfo.xml

Environment
PSO with AR. PME v8.2 (CU2/CU3) and PME v9.0 (CU1/CU2)


Cause
A known bug in CU’s ‘HotfixConfig.broker.xml ‘Product\Setup\BrokerFragments’) in which for AR it is hardcoded as ‘Uninst_PowerMonitoringExpertDCEd’ which is causing this issue.


Resolution
For failed CU installation:

To fix the same exit the CU installer and open file ‘InstallInfo.xml’ located at AR install path “\Schneider Electric\Advanced Reporting Module\ Uninst_PME 9.0 Cumulative Update 2\” and find ‘Custom_InstallInfoPath’ and change its value from “\Uninst_PowerMonitoringExpertDCEd” to “\Uninst_PowerMonitoringExpert”.

For fresh CU installation:
Unzip the ‘PME x.x Cumulative Update x.exe’ (note affected CU’s are mentioned in the above Environment section) file using 7-zip application and open file ‘HotfixConfig.broker.xml’ located under ‘Product\Setup\BrokerFragments\’ check for keyword ‘Advanced Reporting Module’ and remove DCEd from ‘Uninst_PowerMonitoringExpertDCEd’.
 

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.