Issue: The Red LED labeled ERR is blinking/flashing on Modicon M241 series PLC programmed in EcoStruxure Machine Expert or SoMachine. What does it mean? Product Line EcoStruxure Machine Expert,...

STO is not a fault code. It is a state of the drive. It means that Safe Torque Off function is active. The drive is not detecting 24Vdc on the STOA or STOB terminals. Measure for 24Vdc between +24 to...

Issue: In need of the default webpage username & password for PowerLogic meters with ethernet communication card. Product Line: ECC21 (ethernet communication card for CM3000 and CM4000 Series...

Issue: Where to find and download SoMachine Basic. Product Line: SoMachine Basic Environment: SoMachine Basic Resolution: As of 10/9/2018 the SoMachine Basic software is version 1.6 sp2 is no longer...

Issue Register list for Modbus communication Product Line PM5110, PM5330, PM5340, PM5560, PM5563, PM56xx, PM57xx Environment Power Meter Communications Modbus Register List Cause PM5000 series...

Public Issue: The customer asked how to upgrade the firmware through the utility tool. Product line: NMC2, NMC3 Environment: AP9630, AP9631, AP9640 & AP9641 Cause: Web interface displays a UPS...

M221 acting as Modbus Master or Modbus TCP Client and sending a read request: When executing the Read_Var function block with the parameter ObjType defined as %I, according SoMachine/Machine Expert -...

Issue: Where can we find the download links for Vijeo Designer V6.2 SP12? Product Line: Vijeo Designer V6.2 (all hotfixes and service pack revisions less than SP12) Resolution: Please find the...

There is often confusion between the in-phase and the In-sync features of ASCO transfer switches. It is important to understand the difference between these features especially during the process of...

Issue: How do I remember the relationship of voltage, current and resistance in an electrical system? Environment: N/A Solution: Voltage (unit of measurement - volt) is like the water pressure in the...

Issue: What is an electrical "ground loop" and how does it affect my equipment? Environment: Ground loops can occur in any situation where multiple electrical devices are interconnected,...

Register the Easy UPS with APC by Schneider Electric customer support. This is a one time process required to be done only during initial installation. The Easy UPS output cannot be turned on without...

Issue: What is Power Factor Correction (PFC) - Does it help conserve energy? Answer: Explanation 1: Power Factor Correction (PFC) doesn't directly reduce the overall electric consumption of a...