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Frequently Asked Questions

  • You may refer to Where to Buy section under our microsite or contact our Schneider Electric Customer Care Centre.
  • All AvatarOn products are sold with a standard 12-month warranty from the date of purchase. For more information about AvatarOn, you may refer to our website or get in touch with our Schneider Electric Customer Care Centre.
  • Ensure the image you upload fulfill the following image specification:

    Minimum Size : 400 x 400 pixels

    File Type : JPG / JPEG / PNG / GIF / PDF / SVG
  • 1 Gang, 2 Gangs, 3 Gangs and 4 Gangs switch covers are available for personalized print orders. Note that sockets are not included when you ordered personalized printing from our Authorized Printing Partner for AvatarOn.
  • AvatarOn is manufactured by our global manufacturing facilities in China and Vietnam while the personalised switch covers are printed in Indonesia. AvatarOn products are manufactured, tested, and inspected in compliance with IEC and SNI standards.
  • No, you cannot. Round wall box is used only for claw type switches whereas AvatarOn is BS Standard switches that installed using screw. AvatarOn will be best to fit into the BS Standard wall box (any brands) with screw installation and 76x76x45 mm size.

    Recommended wall box: SWB727245 by Schneider Electric.
  • You are most likely using C60 or European type of wall box. AvatarOn is BS Standard switches that installed using screw. AvatarOn will be best to fit into the BS Standard wall box (any brands) with screw installation and 76x76x45 mm size.

    Recommended wall box: SWB727245 by Schneider Electric.
  • All AvatarOn products are sold with a standard 12-month warranty from the date of purchase. For more information about AvatarOn, you may refer to our website or get in touch with our Schneider Electric Customer Care Centre.
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