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Customer Service & Quality (CS&Q) Intern

East, Singapore
Schneider Electric
ID Req:

Deskripsi Pekerjaan

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.
We are looking for a 6 months intern to join us latest from July - December 2021. This position is only available for students who have valid students pass/ permit from Universities in Singapore.
Main Responsibilities:
  • Support in Analytics, Design, Develop and Drive quality excellence in the processes to ensure offers are conforming to customer requirements;
  • Support in driving surveillance test automation, customer visit survey and customer data during plant/distribution centre visits
  • Support and continuously assess the operational processes and making use of quality tools to formulate action plans to reduce quality issues
  • Strengthening and improving internal processes towards total robustness or Zero Defect: preventive issue occurrence, and preventive recurrence of critical/repeated issues
  • Continuous improvement for end-to-end process to improve Offer Quality and Delivery Performance, including stake holder management
  • Work with CS&Q Senior Managers and Digital team to support CS&Q projects such as interlocking deployment, e-customer visit and various platform for regional or global use
  • Collaborates with key stakeholders (CS&Q, Plants, Logistics, Digital team) to define specifications, business requirements and project roadmap
  • Develop the training materials and deliver trainings to trainers, users and key stakeholders
  • Supports change requests, maintenance and bug fixes during hypercare period (3-4 months)

Travels might be required in major clusters during 6-month project cycle: Penjuru (Jurong East), Batam & Cavite, Philippines



About you:

  • Working proficiency with Microsoft applications (Word, Excel, Access, SPSS, SAS etc..)
  • Strong in Analytics and Data mining
  • Some programming skills (C++, python, Java…) will be an advantage
  • Strong organization and prioritization skills
  • Strong communication skills

Schedule: Full-time
Req: 006SSH
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