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Digital Services Sales Engineer

Lokasi:
Singapore
Kategori:
Schneider Electric
ID Req:
006QKI

Deskripsi Pekerjaan

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

We are looking for Digital Services Sales Engineer to make an impact!

At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.

What you will do: 

This role is based in Singapore with the responsibility of Digital Services activities in Singapore, Malaysia and Brunei 

  • Be a Digital Services advisor in the end-to-end customer journey across sales and post-sales activities 
  • Identify customers’ pain points and needs, build best tailor made and outcome-based Digital Services Solutions to address those needs 
  • Own and grow the pipeline & order intake 
  • Prepare commercial pitches with the support of the Digital Services Architect & support quotations with Tendering Engineer 
  • Identify, reach, and engage key decision makers through networking, personal connections, client references, and industry events 
  • Manage the end-to-end opportunity process from leads qualification to closure working closely with Segment Leads and Field Services Sales team 
  • Responsible to ensure feasibility, manpower and pricing alignment with Operations & Project Execution team by early engagement in the sales/ tender stage.   
  • Support the development of success stories and use cases in key segment 
  • In the post-sales stage, assist and manage the client relationship through the lifecycle stages of Adopt, Expand and Renew 
  • Taking charge of renewals working closely with the customers and internal Field Services Sales team 
  • Help clients achieve faster time-to-value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn 
  • Manage the flow of information between clients and internally with Connected Service Hubs (Services Bureau), Field Services Sales and Field Services Operations team 
  • Coordinate client meetings using internal resources when appropriate, prepare the materials for the meeting(s), and present to all levels of the client’s organization 
  • Lead action plans to improve Net Satisfaction Score  
  • Coordinate and resolve customers’ requests and complaints and prevent minimal escalation 
  • Provide a feedback loop on potential offer improvements, based on customer adoption & direct inputs 

Qualifications

Experience and skills we are looking for:

  • Bachelor Degree in Engineering / Business or equivalent 
  • At least 3 years of relevant experience in outside sales selling SaaS or enterprise software to senior executives & technical buyers 
  • Candidates with more years of relevant experience will be considered for Senior Engineer level
  • Have the technical knowledge in the industry of Electrical Distribution or Energy Management and the understanding of IoT platforms and Cloud business models  
  • Strong customer orientation with prior experience in consultative sales or customer success will be an advantage  

Benefits we offer:

  • Global family leave
  • Comprehensive medical coverage for employee and dependents
  • Blue sky Friday
  • Worldwide Employee Stock Ownership
  • On-site gym

…and more!

 


Schedule: Full-time
Req: 006QKI
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