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Genesys CTI Senior Consultant

Lokasi:
Bangalore (Karnataka), India
Kategori:
Information Technology
ID Req:
006NKC

Deskripsi Pekerjaan

Project Role : Support Engineer

Project Role Description : Support and maintain the production systems maintaining the SLA s

Must Have Skills : Understanding on Genesys Inbound, Genesys Outbound, Routing, Reporting , troubleshooting and log analysis

Good To Have Skills : Genesys PureEngage

 

 

Job Requirements :

Key Responsibilities :

      • Design, build and configure applications to meet business process and application requirements
      • Design , build , support contact center -Demonstrate product features and values of the product to customer service Leads Architect
      • Work on enhancing and upgrading the client CTI infrastructures -Client stake holder conversation channelization from Issues to Outcome
      • Troubleshooting logs for all layers components (TServer, StatServer, URS etc)
      • Expected to work in Night shifts

Technical Experience : 

      • Experience in Managing contact Center
      • Knowledge on Genesys IRD/ WWE along with knowledge of creation of virtual queues
      • Experience in Computer Telephony Integration CTI/Genesys Framework/Universal Routing strategy URS/T-Server/CCPulse/ DataMart
      • Experience in Multi-Tenant reporting, Inbound Out bound,, Interactive Voice Response IVR reporting, Call Routing strategies URS,

Professional Attributes : 

      • Solution Oriented Able to communicate clearly in English in writing and speaking
      • Structured work to break down problems into smaller pieces


 

Educational Qualification : 

      • BE/B.Tech/MCA/ Graduation in any specialization

 

 


Qualifications

Any bachelor's degree
Schedule: Full-time
Req: 006NKC
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