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Senior Level Representative -Technical Support

Lokasi:
Victoria (British Columbia), Canada
Kategori:
Customer Satisfaction & Quality
ID Req:
25781

Deskripsi Pekerjaan

What will you do?

 

  • An Expert Technical Support Engineer answers to the incoming technical questions from the Advanced Technical Support Hubs and our EcoXpert partners.
  • They investigate cases, attempt to replicate the issue and provide well-structured responses in a timely manner, or escalate the findings to Engineering.
  • The may be connecting remotely to live customer systems to further analyze and solve issues.
  • This person feeds the "Product expertise" database categorizing issues by Symptoms and develop knowledge based articles.
  • They bring his/her field experience and the customer feedback in all the product, quality and customer satisfaction entity processes.
  • The Support Engineer may be involved in technical trainings for the Advanced Technical Customer Care Agent or Schneider Electric Partner.

What qualifications will make you successful? 

  • Technical knowledge with our products, Power Solution, Power Metering, Communication Gateways, Energy Servers, Protection Relays, ExoStruxure

What's in it for me?

  • Great opportunity to learn our products and become the subject matter expert

 

 

Let us learn about you! Apply today.

 

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

 

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

 

 

You must submit an online application to be considered for any position with us. This position will be posted until filled

 

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

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