{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}

Welcome to the Schneider Electric Website

Welcome to our website.

Select your location

Welcome the the Schneider Electric French website. It looks like you are located in the United States, would you like to change your location?

Traduisez en francais
{"support":{"yesButton":"Yes","noButton":"No","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

Concept error: Database path or filename too long

Goals and Symptoms

Concept does not work after installation of MS security patch KB840987 for Windows 2000.
Error: AI Exception handler Error ID: AI-11343 and Database path for filename too long.

Facts and Changes

WINDOWS 2000 with SP3 or SP4.
MS security patch KB840987.
Concept V2.6, V2.5 and also older Versions.

Causes and Fixes

With MS security patch KB840987 the path for the TEMP - directory is becoming too long.
Change the TEMP - Variables in Control Panel / System / Advanced / Environment Variables
Use a shorter name like %SYSTEMROOT%\TEMP or C:\TEMP.
Replace both TEMP and TMP variables in both windows: System Variables and User or Admin Variables.
Problem is solved with Concept 2.6 SR2 patch a or newer.

Legacy KB System (APS) Data: RESL167029 V2.0, Originally authored by on , Last Edited by on
Related ranges: Concept
Explore more

Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.
Explore more