Our Brands

Welcome to the Schneider Electric Website

Welcome to our website.
		
How can we help you today?
KVM1116P, KVM2116P, and KVM2132P KVM Switches using standalone WinClient and Java Client - Compatibility/Video Issue

Issue

When using the WinClient or Java Client with my KVM1116P, KVM2116P or KVM2132P IP KVM Switch, why is my video distorted (as seen below)?





Product Line
  • KVM Switches
    • KVM1116P SMB IP KVM
    • KVM2116P Enterprise IP KVM
    • KVM2132P Enterprise IP KVM



Environment
  • Users utilizing the standalone WinClient or Java Client downloaded from the KVM Switch to access devices remotely
  • Users possibly in environments with both SMB and Enterprise KVMs

Cause

This can be caused by using the WinClient (WinClient.exe) or Java Client (JavaClient.jar) being downloaded from an SMB KVM being used with an Enterprise KVM, or vice versa. Each SMB or Enterprise KVM must be used with the respective client or else the video problem above may be experienced.

Also, for the Java Client, having multiple versions of Java installed on the computer you are using the Java Client on could contribute to this problem.



Resolution

For each type of KVM, make sure to download the WinClient or Java Client directly from the appropriate KVM. If you have done that and are using the Java Client, verify if multiple versions of Java are installed on the machine. If possible, try to remove all but a supported version (most Java 6 and Java 7 versions are designed to work).


Schneider Electric Ireland

KVM1116P, KVM2116P, and KVM2132P KVM Switches using standalone WinClient and Java Client - Compatibility/Video Issue

Issue

When using the WinClient or Java Client with my KVM1116P, KVM2116P or KVM2132P IP KVM Switch, why is my video distorted (as seen below)?





Product Line
  • KVM Switches
    • KVM1116P SMB IP KVM
    • KVM2116P Enterprise IP KVM
    • KVM2132P Enterprise IP KVM



Environment
  • Users utilizing the standalone WinClient or Java Client downloaded from the KVM Switch to access devices remotely
  • Users possibly in environments with both SMB and Enterprise KVMs

Cause

This can be caused by using the WinClient (WinClient.exe) or Java Client (JavaClient.jar) being downloaded from an SMB KVM being used with an Enterprise KVM, or vice versa. Each SMB or Enterprise KVM must be used with the respective client or else the video problem above may be experienced.

Also, for the Java Client, having multiple versions of Java installed on the computer you are using the Java Client on could contribute to this problem.



Resolution

For each type of KVM, make sure to download the WinClient or Java Client directly from the appropriate KVM. If you have done that and are using the Java Client, verify if multiple versions of Java are installed on the machine. If possible, try to remove all but a supported version (most Java 6 and Java 7 versions are designed to work).


Schneider Electric Ireland

Users group

Discuss this topic with experts

Visit our community and get advice from experts and peers on this topic and more
Users group

Discuss this topic with experts

Visit our community and get advice from experts and peers on this topic and more

Need help?

  • Where to buy?

    Easily find the nearest Schneider Electric distributor in your location.

  • Search FAQs

    Search topic-related frequently asked questions to find answers you need.

  • Contact Sales

    Start your sales enquiry online and an expert will connect with you.

  • All Support & Contact

    Find answers now. Search for a solution on your own, or connect with one of our experts.

I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic communication means such as email, and I agree to the collection of information on the opening and clicks on these emails (using invisible pixels in the images), to measure performance of our communications and improve them. For more details, please read our Privacy Policy.

  • Products Documentation
  • Software Downloads
  • Product Selector
  • Product Substitution and Replacement
  • Help and Contact Centre
  • Find our Offices
  • Where to buy
  • Careers
  • Company Profile
  • Report a misconduct
  • Accessibility
  • Newsroom
  • Investors
  • EcoStruxure
  • Job Search
  • Blog
  • Privacy Policy
  • Cookie Notice
  • Terms of use
  • Change your cookie settings
Your browser is out of date and has known security issues.

It also may not display all features of this website or other websites.

Please upgrade your browser to access all of the features of this website.

Latest version for Google Chrome, Mozilla Firefox or Microsoft Edgeis recommended for optimal functionality.