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  • Engineers above turbine hall reviewing plans, industrial automation, machine control, sustainability reporting.

    Maintenance and Support

    Optimize your automation system and engineering by taking advantage of the benefits received through our maintenance and support services programs.

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See all Industrial Automation Services

On-site Maintenance

Our support programs connect you with the experts, reports, tools, discounts and maintenance services you need to extract maximum life cycle value from automation hardware and software. Our industrial automation support services provide flexibility for all aspects of your electrical distribution and automation systems.
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Our Support Programs

• Hardware - Preventative maintenance site visits, site engineering services, spare parts, module exchange and reserve programs.
• Remote management – Optional proactive monitoring of system status and health, including recent enhancements to cybersecurity, automated backups, and network troubleshooting.
• Software – Maintenance releases, service packs, patches and software updates, discounts on all offline tests, development, or disaster recovery system licenses.
• Additional options – Flexible funding, upgrade and migration planning, 4-hour response times, expanded onsite visits, lifecycle assessments, cybersecurity and turbomachinery services, Arc Flash mitigation, training and consulting

Benefits and features

• Protect critical investments by effectively maintaining hardware and software systems; ensure all systems are always up-to-date.
• Maximize asset performance by reducing downtime and increasing performance levels.
• Reduce total cost of ownership and operation through innovative discounts and flexible funding options.
• Improve operational performance by leveraging Schneider Electric resources to drive added value, and maximize system utilization.
• No surprises – understand the current lifecycle status of the products in use at your site and know the best time to replace them.

> Lifecycle management services
> Hardware module replacement programs
> Parts management
> System Asset Viewer

Program Guides

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Foxboro

Optimize your automation system and engineering investment with Customer FIRST for Foxboro.
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Triconex

Gain access to high-quality support, hardware and software maintenance, and lifecycle services.
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PLC

Optimize your automation system and engineering investment with Customer FIRST for PLC.
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Advantage Service Plans

Reduce the risk of downtime, improve maintenance budgeting and extend asset life.

Spare Parts and Repairs

Keep your plant running by reducing downtime, planning maintenance operations, preventing failures, and identifying automation issues.
Architects and project manager in a video conference meeting with engineer

Our Solutions

• Technical support - Our phone support experts provide extensive knowledge of our automation products and applications, and will help you install, configure and diagnose to resolve your technical issues.
• Spare parts - Acquire and maintain the inventory levels necessary for optimal plant performance. Whether stored on your premises or in a central inventory, your critical parts are always available when you need them.
• Exchange and repair - Our network of global repair centers help extend the life of your automation equipment with high-quality repair services, and detailed incident reports to help minimize the risk of recurring issues.
• Extended warranty - Broaden your protection through an extended warranty and an on-site extended warranty. These options will ensure peace of mind and better control over your maintenance budget.
• On-site expert assistance - Our field services experts can support maintenance staff in everyday operations, or during emergency events. Available on-demand, or on a scheduled, full-time basis, our on-site service helps you address your most-pressing concerns.
• Software update and support - Ensure you receive timely updates and patches for Schneider Electric’s software products, to accelerate issue resolution and minimize risk of outages.

Get in touch for support

Visit our Customer Care Center to learn more about the right services for your business.
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