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Customer Care Generalist

위치:
Cavite (CALABARZON (Region IV-A)), Philippines
카테고리:
Customer Satisfaction & Quality
요청 ID:
006N9X

작업 설명

Great People make Schneider Electric a great company. 

 

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

 

The Role: Customer Care Generalist
 
We are looking for an experienced Customer Care Generalist to help us cater to Phone and Chat contacts and processing bFO Cases.
 
What will you do?
 
• Executes order administration functions to perform order processing transactions in the ERP and CRM applications.
• Works closely with Fulfillment and Project Coordinators to manage orders and process them in a timely fashion.
• Additional responsibilities include filing and continuous cross-training in all forms of order entry, including EDI
transactions Inbound Call Specifics:
- Receive calls and chat inquiries from the customer
- Able to resolve customer inquiry/inquiries
- Knows the E2E order management handling (From P&A to delivery and invoice status)
- Able to resolve customer complaints
• Ensuring Quality of Calls and Cases processed
• Process task allocated revolving around CCE to meet TAT

Qualifications

Who would be successful?

• Candidate must possess at least a Bachelor's/College Degree in any field.
• Applicants must be willing to work in Cavite.
• Applicants should be Filipino citizens or hold relevant residence status.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Full-Time positions available.

Schedule: Full-time
Req: 006N9X
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