Hazard: The results of analysis performed by Schneider Electric show that battery issues caused by an internal battery nonconformance may affect the battery performance and, in a very low number of cases, result in localized overheating.
Affected Products: The battery issue from a limited batch was identified in Smart-UPS On-Line UPS systems using the 192V battery cartridge (part no. APCRBC140) made between May 6th, 2019, and May 10th, 2020. Refer to the instructions below to determine if your product is affected.
Remedy: Affected batteries (part no. APCRBC140) need to be replaced and will be provided. The APCRBC140 battery is user serviceable and hot swappable.
How to find your Date Code
Finding the date code will help you identify if your unit is affected.
The date code is the first six characters of the serial number found on the model and serial number label attached to the rear panel of the product. This label may be located behind the front bezel as well. For the battery module inside your UPS/external battery pack, the model and serial number is on either battery module.
Finding the date code will help you identify if your unit is affected.
The date code is the first six characters of the serial number found on the model and serial number label attached to the rear panel of the product. This label may be located behind the front bezel as well. For the battery module inside your UPS/external battery pack, the model and serial number is on either battery module.
Example of a typical battery module label
(Battery module inside the UPS/external battery pack)
Example of a typical UPS / external battery pack label
PRB-239058: How to inspect and replace a battery?
Read the APCRBC140 installation guide
Determine if your product is affected
Goal: To identify if the battery module that is inside your UPS/external battery pack is affected.
Does your UPS/external battery pack model number match those below? If so, proceed to Step 2. If not, STOP your unit is not affected.
Refer to the affected model list
- DLRT192RMBP, DLRT192RMBP2, DLRT5KRMXLI, DLRT5KRMXLT, DLRT8KRMXLI, DLRT8KRMXLT
- FJRT10KXLI, FJRT192BP, FJRT192BP2, FJRT5KXLI, FJRT8KXLI
- SMRT5KRMXLW-HW
- SRT10KRMXLI, SRT10KRMXLIQ, SRT10KRMXLT, SRT10KRMXLT-IEC, SRT10KRMXLTQ, SRT10KXLI, SRT10KXLIQ, SRT10KXLT, SRT10KXLT-IEC, SRT10KXLTQ, SRT10KXLTW, SRT10RMXLIX806, SRT192BP, SRT192BP2, SRT192RMBP, SRT192RMBP2, SRT192RMBPM, SRT5KRMXLI, SRT5KRMXLIM, SRT5KRMXLIQ, SRT5KRMXLT, SRT5KRMXLT-IEC, SRT5KRMXLT-IECQ, SRT5KRMXLTQ, SRT5KRMXLW-HW, SRT5KRMXLW-HWQ, SRT5KXLI, SRT5KXLIQ, SRT5KXLT, SRT5KXLT-IEC, SRT5KXLT-IECQ, SRT5KXLTQ, SRT6KRMXLI, SRT6KRMXLIM, SRT6KRMXLIQ, SRT6KRMXLT, SRT6KRMXLT-IEC, SRT6KRMXLTQ, SRT6KXLI, SRT6KXLIQ, SRT6KXLT, SRT6KXLTQ, SRT8KRMXLI, SRT8KRMXLIQ, SRT8KRMXLT, SRT8KRMXLT-IEC, SRT8KRMXLTQ, SRT8KXLI, SRT8KXLIQ, SRT8KXLT, SRT8KXLT-IEC, SRT8KXLTQ
- SURT10000XLICH, SURT192XLBP, SURT3000XLICH, SURT5000XLICH, SURT6000XLICH, SURT8000XLICH
- *APCRBC140 (replacement battery cartridge part number in case you have inventory)
Help narrow the search.
If the battery module inside your UPS/external battery pack has been replaced, proceed to Step 3.
If the battery module inside your UPS/external battery pack has never been replaced, does your UPS/external battery pack serial number fall in the following ranges? If so, proceed to Step 3. If not, STOP your unit is not affected.
Affected model # starting with: DLRT5K, DLRT8K, FJRT5K, FJRT8K, FJRT10K, SMRT5K, SRT5K, SRT6K, SRT8K, SRT10K, SRT10RM
Date code range starting with: AS1919 through AS2019 / AQ1919 through AQ2019
Affected model # starting with: DLRT192, FJRT192, SRT192, SURT192
Date code range starting with: 7S1919 through 7S2019
Affected model # starting with: SURT3000, SURT5000, SURT6000, SURT8000, SURT10000
Date code range starting with: AS1919 through AS2019
Affected model # : *APCRBC140 (replacement battery cartridge part number in case you have inventory)
Date code range starting with: 7A1919 through 7A2019
Does the battery module, found inside your UPS/external battery pack, have a serial number date code that falls in the following ranges? If so, proceed to Step 4. If not, STOP your unit is not affected.
Affected battery module part numbers: 0M-1863B-003, 0M-1863C-703, 0M-816336A-700, 0M-816336B-700, 0M-816336C-700
Serial number date code: 7A1919 through 7A2019
Does the battery module, found inside your UPS/external battery pack, contain the following identification label? If so, proceed with requesting your replacement battery below. If not, STOP your unit is not affected.
• Identification label - BM13170, BR8376, BR8529, BM13756, BR8856, MU1457
Note: Only those battery modules within the date code range and with the identification label are affected by this Product Safety Notice.
If you reached Step 4 and the answer is YES, you may be affected. Start your request for your replacement battery.
Support
PRB-239058: How to inspect and replace a battery?
Read the APCRBC140 installation guide
Can I mix old and new batteries in a Smart-UPS?
Read the FAQ
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