Customer Experience (CX) Becomes Strategic Skill for IT Channel Partners developing service-based propositions

An IDC Info Snapshot, Sponsored by Schneider Electric. Customer Experience (CX) Becomes Strategic Skill for IT Channel Partners developing service-based Propositions. IDC #EUR148000221, January 2022 -- Going digital is opening up new opportunities for IT channel partners. New approaches to partnering and collaboration can help IT channel partners evolve from one-off customer engagements to long-term relationships that continue throughout the solution life cycle. IT channel partners are shifting from a product-centric logistics and inventory mindset to a customer-focused services-driven future that increases their relevance within the wider partner ecosystem. Building strong customer experience (CX) capabilities is an important part of the transformation path.