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Technical Support Representative

Location(s):
Cavite (CALABARZON (Region IV-A)), Philippines
Categorie(s):
Customer Satisfaction & Quality
Req ID:
006NY3

Job Description

https://youtu.be/NlLJMv1Y7Hk

 

 
The Technical Support Representative (TSR) will (be): 
Responsible for nsuring a high level of Customer Satisfaction.  
Provide customers with post-sales Technical Support for APC’s core product line and advise potential
and existing customers on product selection. 
Will require an understanding of system availability concepts and APC’s solutions for providing uptime. 
TSR’s are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet deadlines with minimal supervision.  
Provides post-sales Technical Support via the phone. Ensures every interaction creates the optimal customer experience. 
Assists potential customer with product selection and configuration. Identifies and routes large opportunities to sales teams for follow up and closure.

Qualifications

Bachelor's/College Degree in Engineering (Others), Computer Science/Information Technology, Business Studies/Administration/Management or equivalent. 
Support experience, Strong problem solving skills, Technical aptitude. 
At least 2 year(s) of working experience in the related field is required for this position. 
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Customer Service - General or equivalent.
Experience working as a Technical Support / Helpdesk / Service Desk in a Shared Services or BPO MNC company is a plus

Schedule: Full-time
Req: 006NY3
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