Issue:

NetBotz wireless pod data loss if NBPD0180 coordinator is disconnected

Product Line:

NetBotz

Environment:

NetBotz version 3 appliances
NBPD0180

Cause:
You will lose data for any sensor connected to the wireless coordinator if it is disconnected from the NetBotz appliance.

Resolution:

If you follow the steps below, you can prevent data loss from the router or end devices that are also being monitored.

1. Once the coordinator is disconnected go to serial devices and remove it from the list
2. Plug the coordinator back into the bot
3. Go to serial devices and set it as a coordinator again (APC Wireless Sensor Pod 180 option)
4. Wait for the end devices and routers to report back into the coordinator and they should come back online in the bot, all previous data should be available to graphs / reports.

Any pod deleted from advanced view will also have it's data deleted. Following the above instructions will cause the coordinator to be removed but any router or end device should remain.

Released for: Schneider Electric Malaysia