Goals and Symptoms
The following error message is displayed when the License Manager is opened from Management Console:
Error reads
- License Manager
ActiveX component can't create object
This error also appears when you go to Management Console > Help > About
Causes and Fixes
Cause
The cause of the problem is when the "About" or the "License manager" tries to retrieve ProductInfo.edition. This value is constructed by ProductInfo from the license key.
Resolution
The IONSNG.dll must be re-registered:
- Open a CMD prompt and navigate to ...ION Enterprise\system\bin
- Type the following to re-register the .dll:
regsvr32 ionsng.dll - A confirmation window should appear
Message reads
RegSvr32
DllRegisterServer in ionsng.dll succeeded. - Ensure that Imgx61.dll exists and re-register it as well following the same procedure
NOTE: The above re-registering will resolve the problem, but in case it does not work, try running a Repair on the installation to make sure all dlls exist and are registered properly.
Released for: Schneider Electric Malaysia
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