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    Connected Services Hub

    Combine remote expert guidance of our hub engineers with the power of secure cloud-based analytics (a solution formerly known as Service Bureau) for proactive actionable insights and timely troubleshooting.

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    How can the Connected Services Hub help you?

    The Connected Services Hub consists of a dedicated team of experts who remotely monitor, troubleshoot and analyse your critical connected assets to help you maximise uptime, improve maintenance and reduce costs.

Key Benefits

 

24/7 Remote Monitoring

Gain peace of mind, thanks to remote monitoring of critical asset health and operations, at all times, with alerts on any anomaly detected.
 

Optimised Costs

Reduce maintenance and operational costs while maximising uptime with predictive analytics, proactive technical support and preventive maintenance strategies.
 

Customised Reports

Get proactive recommendations on your assets and facility operations to support decision-making and ensure process efficiency.
 

Dedicated Premium Support

Benefit from a single point of contact who remotely overlooks your assets and operations health to provide insights.

Connected Services Hub Commitments

 

Monitoring and Support

• A single point of contact covering major languages
• Prioritisation of incoming events and alarms
• Remote technical support on assets and operational processes
• On-site intervention on request
 

Remote Operations

• Application configuration
• Quick response to the incident reported by the system or customer
• Remote asset management: maintain, configure, reboot
• Remote support of Field Services Representative
 

Predictive Analytics

• Secure data extraction and analysis
• Insights from condition-based monitoring
• Maintenance plans based on asset health
• Personalised reports and recommendations
 

Optimisation

• Optimising extracted data for peak performance
• Running analytics programs
• Identifying performance indicators
• Delivering reports and monitoring the execution of performance actions

  • Success Story

    "I no longer have to call tech support. We have a [team] that can handle everything for us."

    Jeff Gardner, Critical Facility Manager at RSA Alabama

  • Success Story

    "It's like an engineer that's just continuously running 24/7. It allows us to be more efficient. We've been making a lot of improvements when I get the quarterly report and it shows that I've continuously reduced energy."

    Greg Lamson, Senior Facilities Engineer, Boston Scientific campus

  • Success Story

    "If there is an issue, we get an email saying, 'We're noticing this'. I can log in to it remotely, and look at the same information and help troubleshoot that issue."

    Lee Perry, Electrical Design Engineer, BASF

Supported Digital Offers

Get expert recommendations personalised to your installed base

See a sample optimisation report for a chemical plant with insights derived from EcoStruxure Asset Advisor.

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