Welcome to the Schneider Electric Website

Welcome to our website.

Select your location

Welcome the the Schneider Electric French website. It looks like you are located in the United States, would you like to change your location?

Traduisez en francais

Customer Care Generalist

Location(s):
Cavite (CALABARZON (Region IV-A)), Philippines
Categorie(s):
Customer Satisfaction & Quality
Req ID:
006N9X

Job Description

Great People make Schneider Electric a great company. 

 

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

 

The Role: Customer Care Generalist
 
We are looking for an experienced Customer Care Generalist to help us cater to Phone and Chat contacts and processing bFO Cases.
 
What will you do?
 
• Executes order administration functions to perform order processing transactions in the ERP and CRM applications.
• Works closely with Fulfillment and Project Coordinators to manage orders and process them in a timely fashion.
• Additional responsibilities include filing and continuous cross-training in all forms of order entry, including EDI
transactions Inbound Call Specifics:
- Receive calls and chat inquiries from the customer
- Able to resolve customer inquiry/inquiries
- Knows the E2E order management handling (From P&A to delivery and invoice status)
- Able to resolve customer complaints
• Ensuring Quality of Calls and Cases processed
• Process task allocated revolving around CCE to meet TAT

Qualifications

Who would be successful?

• Candidate must possess at least a Bachelor's/College Degree in any field.
• Applicants must be willing to work in Cavite.
• Applicants should be Filipino citizens or hold relevant residence status.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Full-Time positions available.

Schedule: Full-time
Req: 006N9X
<script> $(document).ready(function() { $('head').append('<meta name="apple-itunes-app" content="app-id=714825126">'); }); </script>
<!-- Start SmartBanner configuration --> <meta name="smartbanner:title" content="mySchneider"> <meta name="smartbanner:author" content="Schneider Electric SA"> <meta name="smartbanner:price" content="Free"> <meta name="smartbanner:price-suffix-apple" content=" - On the App Store"> <meta name="smartbanner:price-suffix-google" content=" - Google Play"> <meta name="smartbanner:icon-apple" content="//lh3.googleusercontent.com/lAVirntKlp63vbntUZvOkMvZI8fE4rIoA5Lwif9M09VxzFhcWE21sTDYqJqOqIPqg4m4=w300-rw"> <meta name="smartbanner:icon-google" content="//lh3.googleusercontent.com/lAVirntKlp63vbntUZvOkMvZI8fE4rIoA5Lwif9M09VxzFhcWE21sTDYqJqOqIPqg4m4=w300-rw"> <meta name="smartbanner:button" content="VIEW"> <meta name="smartbanner:button-url-apple" content="http://m.onelink.me/e5bff3e5"> <meta name="smartbanner:button-url-google" content="http://m.onelink.me/16aa2579"> <meta name="smartbanner:enabled-platforms" content="android"> <!-- End SmartBanner configuration --> <link rel="stylesheet" href="[PublicationUrl]/assets-re1/css/smartbanner.min.css" /> <script type="text/javascript" src="[PublicationUrl]/assets-re1/js/smartbanner.min.js"></script>
Your browser is out of date and has known security issues. It also may not display all features of this website or other websites. Please upgrade your browser to access all of the features of this website. Internet Explorer 9 or higher is recommended for optimal functionality.

Chat

Do you have questions or need assistance? We’re here to help!