Field Service Engineer (Power Systems)
Location(s):
North (North), Singapore
Categorie(s):
Schneider Electric
Req ID:
006OUV
Job Description
Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?
We are looking for Field Service Engineer (Power Systems) to make an impact!
At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.
What you will do:
1. Customer Service (60%)
- Represent Schneider in dealing with customer concerns
- Travel to customer site as service contract or as circumstances dictate
- Diagnose and repair, to component level, power products returned from the assigned region
- Perform site evaluations, scheduled and unscheduled site visits
- Support customers in the installation, modification and repair of Schneider products
- Solve Power System (LV and MV) problems at customer site
- Interact with customers by phone/face to face depending on the level and type of support required
- Oversee the installation of Schneider product, repair and analyze a failed product or provide customer-site maintenance (Servicing supervision, Trouble shooting of control circuit of MV/LV)
- Interact with end-users to explain the failure mode in detail
- Draft engineering failure analysis reports for customers with guidance from Engineering
- Ensure compliance with all safety policies, practices and procedures at all times
2. Management of Third Party (10%)
- Train third party service vendors on new products and act as a primary instructor for all company products
- Qualify third party service centers and support of vendor
3. Training (10%)
- Train customers on equipment operation and maintenance of APC-MGE products
4. Reporting (20%)
- Create country failure reports based on site interventions
- Identify and report failure modes encountered when in the field and determine the cause of these failures
- Isolate and rectify equipment installation problems and provide reports on these issues
- Collate field failure results and symptoms for analysis and provide to Operation Services Manager
Qualifications
Experience and skills we are looking for:
- Bachelor/Diploma in Electrical Engineering or equivalent
- At least 2 to 4 years industry experience including a minimum of 12 months power experience with hands-on working on 415 ac 3 phase and MV panel up to 22kV
- Possess Class 3 license will be a plus (not mandatory)
- Good working knowledge of Singapore Wiring Standards CP5 (for Singapore)
- Intimate knowledge and experience in diagnosing and repairing electrical Circuit on a component level
- Ability to analyse root cause of problems
- Ability to read, analyze, and interprets technical procedures
- Proficient in MS Office
Benefits we offer:
- Global family leave
- Comprehensive medical coverage for employee and dependents
- Blue sky Friday
- Worldwide Employee Stock Ownership
- On-site gym
…and more!
Schedule: Full-time
Req: 006OUV