Issue:
Customer has a fault that will not clear, or inputs are not responding.
Product line:
ATS22, Altistart 22
Environment:
S6 and S6U models only.
Cause:
n/a
Resolution:
The part numbers for a replacement control board is VX4A221110V for the ATS22-S6U units and VX4A221220V for the ATS22-S6 units. In North America these parts are only available for sale to Schneider Electric Services for installation by Schneider Electric Services.
The ATS22 softstart can also be returned for repair to the Schneider Electric Industrial Repair Services Center in Greensboro NC.
Contact the repair center through your Schneider Electric distributor, or directly at 1-800-950-9550 (https://www.schneiderelectricrepair.com/ ) to arrange a return for repair.
Or contact your local Services location for on site repair.
Customer has a fault that will not clear, or inputs are not responding.
Product line:
ATS22, Altistart 22
Environment:
S6 and S6U models only.
Cause:
n/a
Resolution:
The part numbers for a replacement control board is VX4A221110V for the ATS22-S6U units and VX4A221220V for the ATS22-S6 units. In North America these parts are only available for sale to Schneider Electric Services for installation by Schneider Electric Services.
The ATS22 softstart can also be returned for repair to the Schneider Electric Industrial Repair Services Center in Greensboro NC.
Contact the repair center through your Schneider Electric distributor, or directly at 1-800-950-9550 (https://www.schneiderelectricrepair.com/ ) to arrange a return for repair.
Or contact your local Services location for on site repair.
Released for: Schneider Electric Saudi Arabia
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