Welcome to the Schneider Electric Website

Welcome to our website.

Select your location

Welcome the the Schneider Electric French website. It looks like you are located in the United States, would you like to change your location?

Traduisez en francais

Partner Technical Support (French)

Location(s):
Cavite (CALABARZON (Region IV-A)), Philippines
Categorie(s):
Customer Satisfaction & Quality
Req ID:
006J2M

Job Description

  • This role provides pre-sales or post-sales technical support for Schneider Electric’s core product line and product selection services for North American customers.
  • Consultants are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet aggressive deadlines with minimal supervision
  • Assist customers (through chat, email and phone) including Electrical Distributors, End Users, Original Equipment Manufacturers (OEM), Consultants, and Contractors with product selection and configuration. 
  • Provide technical product application support for Circuit Protection, Distribution Equipment, and Industrial Controls. Deliver technical support to sales engineer to assist in developing new business opportunities. Advocate for customer to seek a suitable solution or work around that meets the need of the customer.
  • Collaborate with internal functions such as Marketing, Engineering, and Quality.
  • Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles. Participate in company initiatives for revenue generation. Other tasks assigned by supervisor.

Qualifications

  • Bachelor's/College Degree in Engineering preferably Electrical Engineering
  • Technical Support experience, Strong problem-solving skills, Technical aptitude
  • Preferably 1 - 4 years experienced employee specializing in Customer Service or equivalent
  • Amenable to working in EPZA Rosario Cavite
  • Amenable to working in night shift schedule
  • Fluent in French to support Canadian customers, particularly Quebec.

Schedule: Full-time
Req: 006J2M
<script> $(document).ready(function() { $('head').append('<meta name="apple-itunes-app" content="app-id=714825126">'); }); </script>
<!-- Start SmartBanner configuration --> <meta name="smartbanner:title" content="mySchneider"> <meta name="smartbanner:author" content="Schneider Electric SA"> <meta name="smartbanner:price" content="Free"> <meta name="smartbanner:price-suffix-apple" content=" - On the App Store"> <meta name="smartbanner:price-suffix-google" content=" - Google Play"> <meta name="smartbanner:icon-apple" content="//lh3.googleusercontent.com/lAVirntKlp63vbntUZvOkMvZI8fE4rIoA5Lwif9M09VxzFhcWE21sTDYqJqOqIPqg4m4=w300-rw"> <meta name="smartbanner:icon-google" content="//lh3.googleusercontent.com/lAVirntKlp63vbntUZvOkMvZI8fE4rIoA5Lwif9M09VxzFhcWE21sTDYqJqOqIPqg4m4=w300-rw"> <meta name="smartbanner:button" content="VIEW"> <meta name="smartbanner:button-url-apple" content="http://m.onelink.me/e5bff3e5"> <meta name="smartbanner:button-url-google" content="https://app.appsflyer.com/com.schneider.qrcode.tocase?pid=Web&c=Smart_app_bannerSG"> <meta name="smartbanner:enabled-platforms" content="android"> <!-- End SmartBanner configuration --> <link rel="stylesheet" href="[PublicationUrl]/assets-re1/css/smartbanner.min.css" /> <script type="text/javascript" src="[PublicationUrl]/assets-re1/js/smartbanner.min.js"></script>
Your browser is out of date and has known security issues. It also may not display all features of this website or other websites. Please upgrade your browser to access all of the features of this website. Internet Explorer 9 or higher is recommended for optimal functionality.

Chat

Do you have questions or need assistance? We’re here to help!