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What are some possible reasons why I cannot connect SoMove with my drive?

Published date: 03 January 2020

What are the reasons that I cannot connect SoMove with my drive? 

Product Line:
ATV12, ATV212, ATV312, ATV32, ATV61, ATV71
All serial numbers and models.
Customer cannot establish communication with ATV320 from SoMove using a USB port and TCSMCNAM3M002P cable.
Refer to the attached PDF 
 filename: SoMove Connection issues V1 

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